Help
Returns
If something isn’t right, we want to fix it quickly.
Something arrived wrong or damaged
Message us on WhatsApp with a photo of the item and your order name as soon as you notice. We review these first and sort out a replacement, exchange or refund based on what happened.
Changed your mind
Because our gajray and bouquets are fresh, hand-tied pieces, they can’t be resold once dispatched. For non-perishable jewelry and gift items, contact us on WhatsApp before anything is sent back — we’ll confirm whether a return is possible for your item and arrange the next step with you.
How to start
Open the WhatsApp chat, share your order name, the item and a photo. We handle each case personally and keep everything in the same conversation — no forms, no ticket numbers.